Introduction
Welcome to Digidocta. We care deeply about your privacy. We know that when you use our app, you are trusting us with your most sensitive information—your health.
This Privacy Policy explains who we are, how we collect, share, and use your personal information, and how you can exercise your privacy rights. This policy applies to the Digidocta mobile application and services provided by DIGIDOCTA NEXUS LIMITED (RC 8799404), a company registered under the Companies and Allied Matters Act 2020, with our head office at No.17, Gwani Street, Zone 4, Wuse, Abuja, Nigeria.
We are fully committed to complying with the Nigeria Data Protection Act (NDPA) 2023 and global best practices for digital health.
- Information We Collect
To provide you with telemedicine services, we need to collect certain information. We only collect what is necessary.
- Information You Give Us
Account Details: Name, email address, phone number, date of birth, gender, and physical address.
Health Information (Sensitive Data): Symptoms, medical history, existing conditions, medication usage, allergies, and consultation notes.
Consultation Data: Audio/video call logs and chat history between you and the healthcare practitioner.
Uploaded Files: Medical reports, lab results, or images you upload for the doctor to review.
- Information We Collect Automatically
Device Data: IP address, device model, operating system, and unique device identifiers (necessary for troubleshooting and security).
Usage Data: How you interact with the app (e.g., time spent, features used) to help us improve the user experience.
- Payment Information
We do not store your debit or credit card details on our servers. All payments are processed securely through CBN-licensed payment gateways (e.g., Paystack or Flutterwave) that are PCI-DSS compliant.
- Why We Use Your Information
We use your data strictly for the following purposes:
To Provide Healthcare: To connect you with doctors, facilitate video/audio consultations, and allow doctors to diagnose and prescribe treatment.
To Verify Identity: To ensure you are who you say you are, preventing fraud and medical identity theft.
To Communicate: To send you appointment reminders, prescription updates, or technical support messages.
Legal Compliance: To comply with Nigerian medical laws which require us to keep patient records for a specific period.
- App Permissions (Google Play Requirement)
To function properly, the Digidocta App may request access to specific features on your phone. You can deny these permissions, but some features may not work.
Camera & Microphone: We need these permissions so you can have video and audio calls with the doctor. Storage/Files: Required if you wish to upload a lab result or download a prescription PDF.
Location (Optional): Used to help you find the nearest pharmacy or laboratory if required.
- How We Share Your Information
Your privacy is our priority. We do not sell your personal data. We only share data in these limited scenarios:
With Doctors: The medical practitioner you consult with will have access to your health profile to provide accurate treatment.
With Service Partners: We use trusted third-party providers for cloud hosting, data storage, and payment processing. They are bound by strict contracts to protect your data.
For Legal Reasons: If required by a court order, law enforcement, or the Nigeria Data Protection Commission (NDPC).
- Data Security
We take security seriously. We use:
Encryption: Your data is encrypted when it travels between your phone and our servers (SSL/TLS) and when it is stored in our database.
Access Controls: Only authorized personnel and the doctor attending to you can access your medical records.
- Data Retention & Deletion
Retention: We keep your personal data as long as your account is active. However, note that under Nigerian medical regulations, we may be required to retain clinical records for a set period (e.g., 6 years or more) even if you close your account.
Account Deletion: You have the right to delete your account at any time.
How to delete: You can request account deletion via the “Settings” menu in the app or by emailing us at info@digidocta.com
Note: Upon deletion, we will remove your profile and login details, but legally required medical records will be archived securely and not processed further.
- Your Rights (NDPA 2023)
As a user in Nigeria, the Data Protection Act gives you specific rights:
Right to Access: You can ask for a copy of the data we hold about you.
Right to Correction: You can update your profile if your information is wrong.
Right to Consent Withdrawal: You can stop using our service and withdraw consent at any time (subject to legal retention limits).
Right to Complain: If you believe we have mishandled your data, you can lodge a complaint with the Nigeria Data Protection Commission (NDPC).
- Children’s Privacy
Digidocta is intended for users aged 18 and over. If a child needs a consultation, it must be done through a parent or legal guardian’s account. We do not knowingly collect data from children without parental consent.
- Contact Us
If you have any questions about this policy or your data, please contact our Data Protection Officer:
DIGIDOCTA NEXUS LIMITED
Address: No.17, Gwani Street, Zone 4, Wuse, Abuja, Nigeria.
Email: info@digidocta.com
Phone: +2348155556746